FAQ

Welcome to Minzogim’s FAQ! Have a question? We’ve got answers.
If you don’t find what you’re looking for below, feel free to contact us anytime at miahlucy@outlook.com.

 Orders

Q: How do I place an order?

Simply browse our store, add items to your cart, and go through our secure checkout process. You'll receive a confirmation email as soon as your order is placed.

Q: Can I change or cancel my order after placing it?

We process orders quickly  usually within 4–6 business days. If you need to change or cancel your order, please contact us ASAP at miahlucy@outlook.com. Once an order is shipped, it can no longer be changed.

Q: Do you offer preorders?

Yes! For select limited-edition or upcoming items, we offer preorders. The expected release or ship date will be listed on the product page.

 Shipping & Delivery

Q: How long does shipping take?

  • UK Standard: 4–6 business days

  • International: 10–20 business days (varies by country)

Q: Do you offer international shipping?

Yes, we ship to select countries worldwide. Shipping costs and times vary depending on the destination.

Q: How do I track my order?

Once your order ships, you’ll receive a tracking number by email. You can use it to track your package directly on the courier's website.

 Payments

Q: What payment methods do you accept?

We accept:

  • Visa, Mastercard, American Express

  • PayPal

  • Apple Pay / Google Pay

  • Shopify Payments

All payments are secure and encrypted.

Q: What currency will I be charged in?

All orders are charged in British Pounds (GBP). Your bank or card provider may apply a currency conversion fee if you're ordering internationally.

 Returns & Refunds

Q: What’s your return policy?

We accept returns within 30 days of delivery for most items, as long as:

Some limited-edition or discounted items may be non-refundable unless defective. See our full Return Policy for details.

Q: My item arrived damaged  what do I do?

We’re so sorry! Please email us within 14 days of receiving your order with:

  • A clear photo of the item

  • A photo of the packaging

We'll quickly arrange a refund or replacement.

 Product Authenticity & Quality

Q: Are your products genuine?

Yes  we only sell 100% authentic products sourced from trusted suppliers. No fakes. No reseals. No compromises.

Q: Are your products new and sealed?

Yes. Unless otherwise stated, all items are brand new and factory sealed. For single trading cards, conditions will be clearly listed.

 Invoices & Receipts

Q: Can I get an invoice or receipt?

Yes! A digital receipt is automatically sent to your email after purchase. If you need a formal invoice, email us at miahlucy@outlook.com.

 Contact & Support

Q: How do I contact you?

You can reach us anytime via: